Returns & Exchanges
At Gower Brewery, we strive for complete satisfaction with every pour, but we understand that sometimes things don't go as planned. If your order arrives damaged or is incorrect, we are committed to making it right through a swift replacement or refund process.
Contact Our Team
Email our customer service department within 14 days of receipt, including your order number and a brief explanation of the issue.
Provide Documentation
For items damaged during transit, please attach clear photographs of the packaging and the affected products to help us process your claim with the courier.
Secure the Goods
Ensure that the products remain in their original packaging; for safety and hygiene reasons, we cannot accept returns on bottles or casks that have been opened.
Receive Your Refund
Once your return is verified, we will process a full refund to your original payment method or dispatch a replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing